How can I return the product I purchased?
After receiving your ROMAN Online order, if you want to return your products due to a problem (cargo damage, manufacturing defect, right of withdrawal, etc.) caused by your products, you must send them within 14 days at the latest from the date you receive the products. It is sufficient to send by writing your order number or name. . When sending the products to us, we kindly ask you to pay attention to the matters under the heading "Return Conditions" below. After your product reaches us, it will be examined by the relevant units and approved for its return. This process covers an average of 1-5 working days.
How can I change the product I purchased?
You can change the product you bought via ROMAN Online from ROMAN Stores. In order to make changes from the stores, you must go to the store with the original packaging (label, washing, etc.) and invoice of the product. Hygienic, Evening Dress, Accessory products purchased online from .Roman are not exchanged in our stores.
How many days is the return period?
The return period is 14 days from the date you receive the product, according to the "Right of Withdrawal Without Reason" article in the Consumer Law.
How long after the return will the refund appear in my account?
roman.com.tr checks the compliance of the returned products with the return conditions. You will be notified by e-mail when your return is accepted and your refund is received by us. The time for the refund to be reflected in your account is determined by the bank and cannot be intervened by us.
What are the return conditions?
- You deliver the product to us in its original packaging undamaged, unused, undamaged as a result of misuse,
- After your product reaches us, it will be examined by the relevant units and its return will be approved. This process covers an average of 1-5 working days.
With Which Shipping Will I Send My Return?
You can send your cargo to the return address free of charge with Mng Cargo. All products on Roman.com.tr are produced by ROMAN Ready-to-Wear Clothing and Textile Industry Inc. Sold with warranty.
Shipping fees you will make with different shipping companies must be paid by you. Otherwise, the cargo will not be accepted.
Mng Cargo Return Code: (706528192)
To which address can I send the product I want to return?
ROMAN Ready-made Clothing and Textile Industry Trade Inc.
Mimar Sinan Mh. Cavusbasi cd. Elci Sk. No:1 Cekmekoy - Istanbul / Türkiye
Our Customer Number; 0216 641 33 34
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